Foton Consulting Group
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Operations
Services
Risk
assessment and
management
CRM (Customer
relationship
management)
Program
and project
management
Plan
and develop
workplace
training
Operations
In the 1980s, the business world went through the process revolution. Strategy has never been the same.
Not only is strategy worthy of the name only when it is implemented in a company's operations, but a company's distinctive operational capabilities can themselves serve as the cornerstone of powerful new strategies. Operations can and should expand strategic options.
Our Practice
In the 1990s, the focus turned to the dramatic impact that capabilities
have on business models, especially the capability to share more or
better information. This led to the concept of
deconstruction―offering ways for companies to deconstruct themselves,
in a sense, and then reconstruct themselves in different forms,
radically altering value chains in their industries and establishing
new competitive advantages.
Since the advent of e-commerce, Focus Consulting Group have worked extensively to integrate connectivity into our clients' operations, again creating new strategic options. Clearly, the Internet allows companies to re-craft interactions with their customers, suppliers, employees and beyond. But re-crafting certain interactions also may allow companies to transform relationships in ways that create structural, sustainable competitive advantage. Or, in other words, that create digital advantage.
Thus the scope of our work is broad. We focus not just on stimulating improvement or efficiency, but also on using operations to build competitive advantage, with the customer perspective as the driving force. Our approaches and tools address a broad variety of issues that lie at the intersection of operations and strategy, including:
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Asset Productivity
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Change Management, Implementation and Program Management
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Business Creation
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Customer Relationship Management
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Enterprise Advantage/Infrastructure, Real Estate
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Innovation-to-Cash and New Product Development
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Logistics
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Manufacturing
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Purchasing and Supplier Management
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Sales Force Effectiveness
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Supply Chain Management
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Value-Based Cost Reduction
Operations
Organisation
Operations
Program
and project management
Process improvement
Contract management
Technology & innovation
Contact Us
To learn more about how our practice can help
your organisation, please contact:
Jeff Portelli on 041 8800 999 or Int'l +61 41 8800 999, or
by e-mail at info@foton.com.au