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Risk
assessment and
CRM (Customer
Program
and project
Plan
and develop
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When managing complex projects in the ‘edge-of-chaos’ zone, it is important to bind the team’s decision-making together by propagating a cohesive set of common values and fostering a common vision of the ultimate purpose of the undertaking. Managers need to move from playing a god-like role above the process and descend into it with little more authority than anyone else. For the ‘edge of chaos’ to be effective, managers need to participate in and facilitate free-flowing conversations which are absolutely critical to success. They need to encourage diversity of thinking and of interactions, and break down hierarchical organisational and contractual structures. Mistakes will be made and must be tolerated, and this will give rise to emotion and anxiety, which must also be allowed. Managerial focus should be on constraining group dynamics to keep the project’s broad objectives in mind, rather than on controlling the work.
Click on the following links to find out more about managing each of these degrees of complexity: Informed leadership Straight forward Complicated Volatile Edge of chaos
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